Responsibilities:

• bridge the gap between sales, delivery, and hiring
• working closely with account managers for budgets, utilization, profitability and other agency KPIs
• assisting the human resources team with recruitment and promoting culture that encourages top performance
• complete view at higher level of deliveries and client expectations
• managing capacity with in-house and freelance/vendor teams
• ensuring client profitability
• assist in implementing billing cycles and payment schedules
• client retention rates year on year
• identifying opportunities and strategy for business development
• work on creating pitches with research, specific deliverables, pricing